Day 2 · Tuesday
See the signal
Quantitative and qualitative visualisation for the board
Replace the bar-with-error-bars habit with charts that survive an EXCO interrogation.
09:30 · 105 min
Quantitative visualisation
The grammar of graphics, for EXCO
ggplot2 as a language. Distributions, not averages. A breakfast-panel case that looks like a promotion test and isn't.
14:00 · 105 min
Qualitative visualisation
Voice of customer, without the word-cloud theatre
Tokenise complaint logs and exit interviews. Stop-words, themes, and a chart a CHRO will actually use.